Privacy & Data Protection Policy

At YMshoes, we respect your privacy and are committed to protecting the personal information you provide when you use our website, place an order, contact us, or interact with our services.

This Privacy & Data Protection Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

Depending on how you interact with YMshoes, we may collect information such as:

• Full name
• Phone number
• Email address
• Delivery address
• Billing or transaction information
• Shoe size and product preferences
• Order history
• Information you provide when contacting customer support
• Information submitted through website forms
• Technical information such as browser type, device information, IP address, and website usage information where applicable

We only seek information that is reasonably relevant to providing and improving our services.

We may use your information to:

• Process and fulfil orders.
• Confirm payments.
• Arrange delivery.
• Communicate with you about your order.
• Respond to questions, complaints, and customer-service requests.
• Process returns, exchanges, refunds, and repairs.
• Improve our products, website, and customer experience.
• Maintain website security and prevent fraud or misuse.
• Send marketing communications where permitted and where you have provided the appropriate consent.
• Comply with applicable legal and regulatory obligations.

Payments may be processed through third-party payment providers.

Where payment information is processed by a third-party payment provider, YMshoes may not have access to your complete card or payment credentials.

Customers should review the privacy and security practices of the payment provider used for their transaction.

YMshoes does not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment processors
• Delivery and logistics providers
• Website hosting and technology providers
• Customer-service or communication platforms
• Professional advisers where necessary
• Government authorities or other parties where disclosure is required by law

We only share information that is reasonably necessary for the relevant purpose.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own account credentials and personal information.

Our website may use cookies or similar technologies to improve website functionality, understand how visitors use the website, remember preferences, and improve our services.

Where required, we will request appropriate consent before using non-essential cookies.

You may be able to control or disable cookies through your browser settings, although doing so may affect certain website functions.

Where applicable, YMshoes may send customers information about new products, promotions, offers, or other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

Transactional messages relating to an order or service may still be sent where necessary.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it, where appropriate.

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is being used.

To exercise a privacy right, contact YMshoes through the official contact details provided on our website.

We may need to verify your identity before processing certain requests.

Our website is not intended to knowingly collect personal information from children without appropriate authorisation or a lawful basis.

Where a service involves a child, information should be provided by a parent, guardian, or other person legally authorised to provide it where required.

Our website may contain links to third-party websites or services.

YMshoes is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

We may update this Privacy & Data Protection Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The latest version will always be published on our website with the relevant "Last Updated" date.

If you have questions about this Privacy & Data Protection Policy or how YMshoes handles personal information, please contact us through the official contact details provided on our website.