YMshoes

Terms &
Conditions.

Please read these Terms & Conditions carefully before using the YMshoes website, placing an order, or purchasing our products.

Last Updated: 2026

Welcome to YMshoes. By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before using our website.

01

About YMshoes

YMshoes is a Nigerian handmade footwear brand specialising in carefully crafted footwear and related products.

Our products are made with attention to craftsmanship, quality, comfort, finishing, and durability.

02

Products and Product Information

We make every effort to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However:

  • Handmade products may have slight variations in texture, colour, finishing, and appearance.
  • Colours displayed on different screens may vary slightly from the actual product.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors in product descriptions, pricing, or availability.
03

Orders

An order placed through our website constitutes a request to purchase a product.

An order is considered confirmed when YMshoes has acknowledged and accepted the order and, where applicable, payment has been successfully received.

We reserve the right to decline or cancel an order where there is an error in pricing, product availability, customer information, payment, or for other legitimate business reasons.

If we cancel an order after payment has been received, any applicable refund will be processed through the appropriate payment method.

04

Custom and Made-to-Order Products

Some YMshoes products may be made or prepared specifically according to a customer's selected size, colour, material, or other specifications.

Customers are responsible for providing accurate information when placing an order.

Because customised or made-to-order products are prepared specifically for the customer, they may be subject to different return or exchange conditions.

05

Pricing and Payment

All prices displayed on the website are in Nigerian Naira (₦), unless otherwise stated.

Payment must be completed through the payment methods made available by YMshoes.

YMshoes reserves the right to change prices at any time. Price changes will not affect orders that have already been confirmed and paid for, except where an obvious pricing error has occurred.

06

Delivery

YMshoes aims to process and deliver orders within the timeframe communicated to the customer.

Estimated delivery times may vary depending on the customer's location, product availability, order volume, courier operations, weather, security situations, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

YMshoes is not responsible for delays caused by incorrect addresses, unavailable recipients, courier issues, or circumstances outside our reasonable control.

07

Returns, Exchanges and Refunds

Customers should inspect their orders when received and contact YMshoes promptly if there is a problem with the product.

Where a product is defective, incorrect, or damaged due to an error attributable to YMshoes, we will work with the customer to resolve the issue through repair, replacement, exchange, or refund, where applicable.

Products returned due to customer preference, incorrect sizing, change of mind, or other customer-related reasons may be subject to our applicable return conditions.

Custom-made products may not qualify for return where the issue is not caused by YMshoes.

To request a return, exchange, repair, or refund, customers should contact YMshoes through our official customer service channel and provide their order details and relevant information about the issue.

08

Repairs

Where a product requires fixing because of an error attributable to YMshoes, we may provide a repair service at no additional service charge.

Where damage results from misuse, accidental damage, improper care, normal wear and tear, or circumstances unrelated to a manufacturing error, repair charges may apply.

09

Intellectual Property

All content on this website, including YMshoes logos, photographs, product images, graphics, text, designs, videos, trademarks, and other materials, belongs to YMshoes or is used with appropriate permission.

You may not reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

10

Website Use

You agree to use this website lawfully and responsibly.

You must not:

  • Attempt to gain unauthorised access to the website or its systems.
  • Introduce malicious software or harmful code.
  • Use the website for fraudulent purposes.
  • Copy or misuse website content.
  • Interfere with the operation or security of the website.
11

Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, communication platforms, or other service providers.

Your use of such services may also be subject to the terms and privacy policies of those providers.

12

Limitation of Liability

YMshoes will take reasonable steps to provide accurate information and reliable services.

However, we are not responsible for losses, delays, interruptions, or circumstances caused by events beyond our reasonable control, including courier delays, network failures, payment-service interruptions, security incidents outside our systems, natural disasters, or other force majeure events.

Nothing in these Terms is intended to exclude any liability or consumer right that cannot legally be excluded under applicable law.

13

Changes to These Terms

YMshoes may update these Terms & Conditions from time to time.

The updated version will be posted on this website with the relevant "Last Updated" date.

Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

14

Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws applicable in the Federal Republic of Nigeria.

Any dispute arising from the use of this website or purchase of our products shall be handled in accordance with applicable Nigerian law.

15

Contact Us

For questions about these Terms & Conditions, orders, returns, or other concerns, please contact YMshoes through the official contact details provided on our website.

YMshoes

Work With Nature,
In Leathers.

Opposite Offa Township Stadium

Along Navybase, Offa 250101, Kwara

0803 571 9363

@officialymshoes